Beaches: The Service: Turks and Caicos is a funny island that does not allow transport companies to take guests to hotels/resorts, etc. You must either rent a car or take a cab. Well, when you stay at Beaches T&C the moment you step outside the airport, a representative takes your bags to label with your room number and they hail you a cab, which they pay for with contracts they set up. Not even a 10-minute delay to wait on more guests. Just hop in and go.
Once you arrive at Beaches T&C you are given a cold drink and a cold towel---ahhhhhhhh. Your bags mysteriously disappear and the check-in process is handled quickly. What amazed me next was that the front desk clerk who waited on us, leaves the front desk to walks us to our room personally. We were not simply given our keys with directions nor did they have a bellman bring us to our room. She walked us into our room, showed us all of the features as well as explained the weekly schedule of events and made certain we found everything pleasant before leaving. ( I did not mention that they CANNOT accept tips).
For particular Suites, there is Concierge Service which consists of a dedicated Concierge Center, preferred check-in process, in suite stocked bar, plush his/hers robes and a weekly reception just for those guests. The BEST service is the Butler Service offered with other suites. You’ve heard the term “Your wish is our command?”. Well, Beaches has personal butlers trained to pamper you during your stay in extraordinary ways. From unpacking/packing of luggage, attending to your wardrobe, serving meals on your terrace…that’s just a few. You are given a phone which rings directly to YOUR Butler for the duration of your stay.
What most impressed me on the service was the attention you were given of any staff member when just asking a question. More than once we were not certain where a particular building was (or the 1st night, being dark outside, we could not even find the beach), we’d ask for help. We would have been happy with guidance just to explain which way to go. But, not at Beaches. Staff must be trained to walk you to your destination and chat merrily all the way. It made us feel very special. Did I mention they do not accept tips?? (Well, Butlers and Spa Therapists only).
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